Get Help

How to get help – please note extra current advice in italics

If you need help from our foodbank there are a few simple steps to follow.

The most important step is to get a foodbank voucher emailed to us by a referral agency.

This leaflet tells you who are the agencies with whom we work. 

This is because, in order to provide the most appropriate help for the circumstances of your situation, we work with local agencies. If they feel you are struggling to put food on the table, they will issue you with a foodbank voucher. The local agency can also provide long term support if needed to help address some of the issues behind the reasons for your crisis. Agencies we work with include: Brecon Advice Centre, housing support officers, some schools and children’s services, social services and some local charities.  Here is a full list of our Referral Agencies.

Because of the current situation, some agencies are closed.  Try phoning them as they are still referring people to us.  They will then send us your voucher details (rather than giving you a voucher), and your phone number and we will phone you on Tuesday or Friday to discuss what you need, and any dietary requirements or allergies.  In a few cases, your food will then be delivered to you.  Otherwise, you will be given an appointment to come and collect it, or the person who refers you may collect it.  Please DO NOT COME without arranging a time, and please wait in a car or away from the door until your allotted time, then knock on whichever door you were allocated, step back 2m and wait.

1. Arrange a visit to the referral agency or speak to them by telephone/email.

They will discuss your situation and take the details to refer you for a foodbank voucher where appropriate.  They will ask for a contact number which they will give us so we can phone you when we are open.   You then wait for us to phone you during our opening hours.

2. You will not be given a red voucher  the agency will email the details to us. 

You can find our opening times here. Please only come if you are asked to and by pre-arranged appointment.  Please note that the Foodbank is in the St. John’s Centre, which is on the corner of Pendre Close and Pendre, opposite the car park for the cathedral.  It is not where the red pin is on the Google map on our home page!  If you come by car, please be aware that if you use the cathedral car park you must pay.  There are a few spaces available outside the Centre itself, or you can park on the road beyond Priory School.

THIS IS WHAT NORMALLY HAPPENS.  UNFORTUNATELY WE CANNOT DO THIS AT THIS TIME: When you arrive, we’ll welcome you with a warm drink and our trained volunteers will chat with you about your situation. We’ll also discuss any dietary needs you may have and exchange your foodbank voucher for a parcel of three days of emergency food. We’ll also help to support you in any other ways that we can.  Our aim is to provide non-judgemental support at the point of crisis.

3. If you cannot speak to an agency, get in touch with us.

Please only do this if you cannot get hold of an agency to refer you as our phone and email is currently very busy.  It is better to email rather than phone as our email is checked on days when we are closed, and email messages have priority over phone messages.

If you call or email our foodbank we can talk through your situation and put you in touch with a relevant local agency.

If you have any further questions our FAQ’s page may help, or feel free to send us an email or give us a call – BUT ONLY IF IT IS URGENT AS OUR PHONE LINES ARE VERY BUSY AT THE MOMENT.


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